Customer Experience Manager GoComet

About GoComet

Job Description

Customer Experience Associate KRA : 1. Handling Inbound Support tickets and solving the queries to the Users satisfaction 2. Handling Inbound Support Chats and solving the queries to the Users satisfaction 3. Reporting bugs/issues flagged by the Users to the Product team 4. Following defined SLAs for Customer Support KPI : 1. Avg. First Response time on support tickets 2. Avg resolution time 3. Rating provided by the Users 4. High Customer Satisfaction Score 5. High NPS Score Key Skill Required Good Communication skills Video creation skills, good to have. Knowledge of Excel, Support tools like Freshdesk etc good to have Remote: Current Location: Mumbai/Bangalore/Gurgaon - They need to come to the office whenever requested Why GoComet GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA,