Customer Experience Intern Atlys

About Atlys

Job Description

At Atlys, our mission is to enable every person on earth to travel freely. We believe in creating a more open world by making travel efficient. A major pain point for travelers is the visa process, and we are dedicated to automating this process. We are looking for talented individuals who are passionate about shaping the future of travel with us. As a Customer Experience Intern at Atlys, you will play a crucial role in guiding prospective customers through the visa application process. Your primary responsibility will be to address customer inquiries, provide clear information, and ensure that users are confident in proceeding with their applications. By engaging with customers, clarifying requirements, and identifying potential obstacles, you will contribute to improving our overall customer experience. Key Responsibilities: - Respond to customer queries promptly and provide informative answers. - Educate customers on visa requirements, processing times, and Atlys features. - Identify and communicate common issues to relevant teams for improvement. - Maintain detailed interaction logs and update FAQs as needed. - Collaborate with senior managers to enhance customer engagement strategies. - Track and report key metrics to measure performance and customer satisfaction. Ideal Candidate Profile: - Currently in the third year of college or a recent graduate. - Proficient in written and spoken English; knowledge of additional languages is a plus. - Quick learner with the ability to explain visa regulations in simple terms. - Patient, solution-oriented, and empathetic in customer interactions. - Detail-oriented and organized with strong follow-up skills. - Located in Delhi or able to commute to our Delhi office daily. - Available to start immediately for a 36-month internship. What We Offer: - Monthly stipend and internship completion certificate. - Hands-on experience in customer success and growth within a fast-paced startup environment. - Exposure to visa operations, product development feedback, and data-driven optimization. - Mentorship from experienced professionals in customer experience and operations. - The opportunity to contribute to a mission that enables people to explore the world more freely.,