Customer Experience Associate (Night Shift) Noise

About Noise

Job Description

Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was established with a bold mission to democratize connected lifestyle technology for every Indian. With a steadfast commitment to consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected devices. Today, boasting a vibrant community of over 40 million users, Noise stands as India's #1 smartwatch brand and the #2 brand in Truly Wireless Audio, a testament to its relentless pursuit of excellence. Introducing Luna - the future of smart wearables from the House of Noise. Luna sets itself apart as a high-accuracy smart ring with AI-powered coaching. Benchmarked by Philips Biosensing at an impressive 98.2% accuracy, Luna offers advanced health, sleep, and activity tracking, along with free AI-driven wellness plans. Recognized as a Red Dot Design Award 2024 winner, Luna is trusted by Olympians, top athletes, and global icons like Virat Kohli. Join the movement. Wear the future. Shift: 10 PM - 7 AM (6 days a week, with a weekday off, not weekends) Location: Should be from NCR (Remote) Starting Date: Immediate Key Responsibilities: - Customer Query Management: Respond promptly to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction. - Troubleshooting and Problem Solving: Provide accurate information and real-time resolution for user queries regarding the Luna ring. - Proactive Follow-ups: Ensure timely resolution and engage in proactive communication with users regarding their concerns. - Adaptability: Tailor responses to different customer needs, ensuring a personalized experience. - Customer Empathy and Patience: Demonstrate understanding and patience to ensure users feel heard and valued. - Tonality and Documentation: Maintain a friendly and conversational tone while focusing on enhancing the user experience. - Team Collaboration: Collaborate closely with cross-functional teams such as logistics, operations, and the tech team to relay feedback and contribute to product improvement. Requirements: - Tech Savvy: Comfortable working with tech products and online tools. - Communication Skills: Possess strong, clear, and friendly communication skills, as the role involves primarily serving international users. - Prior Internship Background: Experience in customer experience or community management is a plus. - Discipline and Intent: Demonstrate a strong sense of discipline and the intent to learn and grow. - Commitment to the Night Shift: Must not have daytime college or conflicting commitments that hinder the night shift or sleep schedule.,