Customer Exp And Faults Engineer Ericsson

About Ericsson

Job Description

Join our Team About this opportunity: As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. What you will do: - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presence as per SLA/KPI. - Handle work orders. - Follow up on events with relevant departments as per the MSTOP process. - Work towards KPI & Balanced Scorecard parameters. - Adhere to the IPM parameters assigned by the CA Manager. - Manage the incident ticket lifecycle. - Ensure alignment with organizational guidelines, departmental processes, and procedures. Key Qualifications: - B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. - Industry experience: 3-5 years in Telecom. - Certifications related to Telecom/IP will be an added advantage. Join Ericsson: At Ericsson, you will have an exceptional opportunity to utilize your skills and creativity to innovate and address some of the world's toughest challenges. You will work alongside a team of diverse innovators, all motivated to exceed the status quo and shape the future. Apply now to be part of our dynamic team!,