Customer Executive NoBroker HR

About NoBroker HR

Job Description

You will be working at NoBroker.com, the world's largest C2C marketplace in online real estate, with a customer base of 85 lakh and experiencing a 10X growth in the last year. The company has received funding of $151 million from prominent investors such as General Atlantic, Tiger Global SAIF Partners, KTB Ventures, and BeeNext. NoBroker.com is based in Bangalore and boasts a dedicated team of over 4000 employees. Your main responsibilities will include: Customer Query Resolution: - You will be responsible for addressing customer queries, complaints, and requests via email, chat, or non-voice phone communication. - Ensuring accurate and timely responses to guarantee customer satisfaction. Data Entry and Management: - Inputting and maintaining customer data in CRM systems and databases. - Regularly updating information to ensure data accuracy. Order Processing and Tracking: - Assisting in processing orders, returns, and refunds. - Keeping customers informed about the status of their orders. Customer Account Management: - Handling customer concerns related to billing, invoicing, and account settings. Documentation and Reporting: - Maintaining detailed records of customer interactions and support requests. - Generating reports based on customer feedback, issues, and resolutions. Collaboration with Teams: - Coordinating with sales and operations teams to efficiently resolve customer issues. - Sharing customer insights with product or service teams to drive continuous improvement. Qualifications and Requirements: - Education: Any Undergraduate degree (BBA, B.Tech, B.A, etc.). - Excellent verbal and written communication skills. - Strong interpersonal skills, numerical and analytical ability. - Proficiency in decision-making. - Language proficiency in English and Hindi (mandatory), with optional knowledge of Kannada, Tamil, Marathi, or Telugu.,