Customer Care Senior Associate NTT DATA North America
NTT DATA North America
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Account Reconciliation, Escalation Management, Interpersonal Skills, Customer Relationship Management, Documentation, Customer Service, Customer Transactions, Data Investigation, Knowledge of systems, Operations
About NTT DATA North America
Job Description
The job involves reviewing and processing basic customer transactions, investigating and resolving data or account discrepancies, inputting, editing, and maintaining customer account information, and escalating issues to a supervisor in a timely manner when unable to resolve or understand customer requests. You will serve as a liaison between the company client, end customers, and various other stakeholders, demonstrating good interpersonal and customer relationship skills. It is essential to document all activities and actions necessary to successfully resolve customer issues, always providing efficient and courteous service to customers. Additionally, applying in-depth knowledge of systems and operations in support of the assigned customer group is required.,