Customer Care Manager Sales Velox Motors Mumbai
Velox Motors Mumbai
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Service, Problem Solving, Strategic Planning, Policy Development, Record Keeping, Data Analysis, Team Management, Budget Management, Workflow Management, industry knowledge
About Velox Motors Mumbai
Job Description
You will be responsible for improving the overall customer service experience to create engaged customers and drive organic growth. Taking ownership of customer issues and ensuring they are resolved to satisfaction will be a key part of your role. It will be important to set a clear mission and develop strategies aligned with that mission. Developing service procedures, policies, and standards will also fall within your responsibilities. Keeping accurate records of customer interactions and analyzing statistics to compile reports will be essential. You will be expected to recruit, mentor, and develop customer service agents to create an environment where they can thrive through encouragement and empowerment. Staying updated on industry developments and implementing best practices for continuous improvement will be crucial. Managing resources effectively to achieve qualitative and quantitative targets while adhering to the approved budget will be part of your duties. Maintaining an orderly workflow based on priorities will also be a focus area to ensure efficient customer service operations.,