Customer Care Manager SBP Group
SBP Group
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Customer Service, customer interaction, Customer satisfaction, Customer Retention, Customer Service Management, Query Handling, MIS management
About SBP Group
Job Description
Why SBP Group At SBP Group, we provide a vibrant, results-oriented workplace and cultivate a corporate ethos rooted in integrity and dedication to the sectors we engage with. Our comprehensive range of employee programs and corporate endeavors sets us apart in our field and in the business world. Our commitment to our team members is at the heart of SBP Group. We foster a profound dedication to our employees, guaranteeing the seamless operation of our organizational framework, which leads to triumph for both our company and every individual on our team Our Values: Courage We shall embrace new ideas and businesses Trust We shall believe in our employees and other stakeholders Commitment We shall stand by our promises and adhere to high standards of business Employee Care (Benefits & Perks) Our employee-centric approach is the foundation of our consistent success. We offer a customized selection of benefits to cater to the diverse needs of our dedicated staff. Our Care Package Includes: Detailed orientation program and joining kit Skill enhancement programs at all levels Rewards & Recognition Annual Health checkup & Mediclaim Policy Employee Engagement Programs Safety Training Customer Care Manager Years of Experience: 10-12 Years Education Qualification: Any Graduate Role The position holder will be responsible for first level customer interaction and handling queries/ issues of customers and forwarding to relevant department/ project; maintain MIS of all received calls (leads, complaints, etc.) for further action and analysis. We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the Societies. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations. The position holder will be responsible for first level customer interaction and handling queries/ issues of customers and forwarding to relevant department/ project and followup till resolution.; maintain MIS of all received calls (leads, complaints, etc.) for further action and analysis.,