Customer Care Manager Galaxy Incorporation
Galaxy Incorporation
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Relations, Customer Support, Team Management, Analytical skills, Budget Management, Customer Service Strategies, Interdepartmental Collaboration, Escalation Handling, Hindi Speaking
About Galaxy Incorporation
Job Description
Customer Support Manager - Post Sales Support. Min 4 - 6 Yrs in Customer Relations or Support Have to Lead and Managing Teams To develop Customer Service Strategies To Analyse Customer Feedback Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies. Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally. Handle escalated customer issues and ensure timely and effective resolution. Manage the customer service department budget effectively. Hindi Speaking is MANDATORY Job Type: Full-time Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Work Location: In person,