Customer Care Leader Blue Tyga Fashions

About Blue Tyga Fashions

Job Description

Job Overview We are seeking an experienced and proactive Customer Care Lead to oversee post-purchase customer interactionsfrom order confirmations and returns to courier coordination and overall customer satisfaction. This role requires strong leadership skills, proven experience in team management, and a deep understanding of customer service and logistics. You should be fluent in Hindi and English, with the ability to manage a team and ensure high standards of support while optimizing operational efficiency. Key Responsibilities Team Leadership: Lead and manage the customer success team, driving performance, motivation, and operational excellence. Order Confirmation: Accurately verify and confirm customer orders for prompt processing. Direct Cancellation Handling: Handle cancellation requests swiftly and empathetically, minimizing customer dissatisfaction. Return & Exchange Coordination: Ensure smooth processing of returns and exchanges while maintaining a customer-friendly approach. RTO/NDR Reduction: Proactively communicate with customers to reduce Return to Origin (RTO) and Non-Delivery Reports (NDR). Courier Coordination: Work closely with logistics partners to track shipments and resolve delivery-related issues efficiently. Pre-Return Guidance: Support customers in understanding return eligibility and reduce unnecessary return requests. Shipping Time Optimization: Collaborate with internal and external teams to identify and close process gaps, reducing delivery timelines. Shipping Cost Reduction: Analyze shipping trends and implement strategies to lower overall logistics costs. Claims Evaluation: Review and approve customer claims related to delayed, lost, or damaged orders with fairness and accuracy. Required Skills & Qualifications Proven experience in team handling or supervisory roles, ideally in customer support, logistics, or e-commerce operations. Strong leadership qualities with the ability to guide, mentor, and manage a team. Mandatory fluency in both Hindi and English (spoken and written). Solid understanding of order management systems and courier tracking tools. Excellent problem-solving skills with a customer-first mindset. Strong organizational, multitasking, and communication abilities. Data-driven approach to monitor, analyze, and improve customer success metrics. Why Join Bluetyga Join a fast-growing, innovation-driven brand redefining urban techwear. Work in a supportive environment that values both customer satisfaction and employee development. Enjoy competitive salary, performance-based incentives, and growth opportunities. Be part of a team that values efficiency, accountability, and creativity Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Paid sick time Provident Fund Work from home Schedule: Day shift Performance bonus Yearly bonus Work Location: In person,