Customer Care Head Finoviser Financial Services

About Finoviser Financial Services

Job Description

Job Responsibilities Formulate business strategy with others in the execution team Design customer care operational process and policies that align with overall strategy Implement efficient process and standards for smooth and effective functioning of customer care team. Should develop robust customer service and process to ensure customer satisfaction and retention Interact with clients and build relationship with them while ensuring their needs are being meet Oversee a team of customer care executives and ensure they are providing an exceptional client experience Develop and oversee the implementation of client service protocols Resolve complex client problems or disputes in a professional manner Support and train team members to enable them to meet departmental goals Maintain records of client interactions for training purposes Respond to customer service issues in a timely manner Requirements Experience: 6-8 years of experience as customer service team leader in any financial firm Qualification: Graduate/Post Graduate with knowledge of financial markets, stock trading, securities firm, insurance etc. Skills: Humble and soft spoken. Proven experience in a leadership role is required. Excellent communication skills and the ability to anticipate the needs of the customers. Possess superior organizational and time management skills. Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience. Should possess strong problem solving skills and ability to make sound judgement calls. CTC: As Per Experience & Industry Standards,