Customer Care / Front Desk Executive Wizaltia HR Solutions
Wizaltia HR Solutions
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 200000 - INR 200000 /year
Type: Full Time
Location: Chennai
Skills: Cash Handling, Customer complaints, Organization, Customer Service, Communication, Confidentiality, data protection act, process customer accounts, deliver service requests, Information, Communications Technology ICT, identify customer needs, records of customer interactions, Problemsolving, guidelines for the release of information
About Wizaltia HR Solutions
Job Description
Job Title: Customer Support /Client Communications Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Main Duties And Responsibilities To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information. To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. To respond to telephone (24*7), electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency. To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation and encouraging constructive and effective relationships. To ensure that the terms of the Data Protection Act are adhered to, confidentiality is maintained at all times and the guidelines for the release of information are followed. Counter Sales will hold an added advantage and must be flexible to attend the stalls and events Job Type: Full-time Salary: 15,000.00 - 18,000.00 per month Benefits: Health insurance & PF Schedule: Day shift Skills: process customer accounts,deliver service requests,cash handling,customer complaints,organization,information and communications technology (ict),identify customer needs,customer service,records of customer interactions,communication,confidentiality,problem-solving,guidelines for the release of information,data protection act,