Customer Care Executive- Work From Home Reliance PPMSL

About Reliance PPMSL

Job Description

You will be responsible for managing all customer interactions according to the assigned roster, demonstrating ownership during customer calls, and responding to customers in a professional manner using appropriate language. Your approach should be solution-based, aiming to educate customers whenever possible. It is essential to keep your product, system, process, and policy knowledge up to date. You must adhere to scheduled shifts, timings, and activities, capturing relevant customer details during interactions and resolving queries within agreed timelines. Additionally, managing outbound campaigns based on business requirements and focusing on increasing, developing, and retaining the customer base through relationship building and service are key aspects of this role. Adherence to contact center policies, procedures, code of conduct, and legislative requirements is crucial. Skills and Competencies required for this role include proficiency in the local language, basic computer knowledge, problem-solving abilities, customer-centric mindset, technical orientation, attention to detail, and a service-oriented approach. This is a full-time position with benefits such as health insurance and Provident Fund. The job entails working in rotational shifts and requires a Bachelor's degree (Preferred). Proficiency in English is preferred, and the work location is in-person.,