Customer Care Executive-WFH Elevate X solutions

About Elevate X Solutions

Job Description

customer support executive lob (wfh)
location: india
work mode: work from home (wfh)
salary: 23,000 ctc (17,800 in-hand)
shift timings:
females: day shift (till 9 pm)
males: rotational shifts

key requirements:
education: graduate in any discipline, undergraduate with min 1-year exp in bpo
experience:
o freshers welcome
o preferably with experience in bpo or customer support

skill set:
excellent communication skills in both english and hindi
no mti (mother tongue influence) or rti (regional tone influence)
clear pronunciation and voice clarity in both hindi and english

roles and responsibilities:
handle and resolve issues and queries of l3 irate customers over the call
maintain professionalism and empathy during customer interactions
ensure timely resolution and high customer satisfaction

for wfh candidates minimum laptop configuration required:
processor: intel i3 or i5
ram: minimum 8 gb
storage: minimum 128 gb
operating system: windows 11
internet: broadband connection with minimum speed of 100 mbps (mobile hotspot not allowed)