Customer Care Executive Elevate X solutions
Elevate X solutions
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 150000 - INR 300000 /year
Type: Full Time
Location: Gurugram
Skills: Customer care, Time management, Problem Solving, Career Counselling, Excel, Excellent communication
About Elevate X Solutions
Job Description
Job Title Customer Care Executive
Location Gurgaon
Salary: 15,000 - 25,000 per month
Job Description
We are seeking enthusiastic Customer Care Executives for our BPO operations in Gurgaon. Responsibilities include handling customer queries, resolving issues efficiently, and ensuring customer satisfaction via calls, emails, or chat. Candidates must have strong communication skills, problem-solving abilities, and adaptability to rotational shifts. Freshers and experienced professionals are welcome. Proficiency in English and Hindi is preferred. Prior experience in BPO/customer service is a plus.
Skills Needed
Excellent verbal and written communication skills.
Proficiency in English and Hindi (additional languages are a plus).
Basic computer knowledge and typing skills.
Strong problem-solving and interpersonal abilities.
Ability to work effectively in a team and under pressure.
Adaptability to rotational shifts.
Key Responsibilities
Handle customer inquiries via calls, emails, or chats.
Resolve issues and provide accurate solutions promptly.
Maintain records of customer interactions and feedback.
Ensure a high level of customer satisfaction.
Follow standard operating procedures and escalate unresolved issues to higher authorities.
Meet quality and productivity targets as per company standards.
Benefits
Competitive salary
Growth opportunities
Comprehensive training
Requirements:
Minimum 12th pass/graduate
Willingness to work in rotational shifts
Age Limit upto 28 Years