Customer Care Executive ROYALUX PRODUCTS PVT LTD

About ROYALUX PRODUCTS PVT LTD

Job Description

RoyalUX Products Pvt Ltd is seeking a dedicated and customer-focused Customer Care Executive to provide exceptional support to our valued customers. The successful candidate will handle customer inquiries, resolve complaints, and ensure a positive experience with our products and services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate product information and assist customers with their requests.
• Resolve customer complaints efficiently, ensuring customer satisfaction.
• Record and update customer interactions and transactions in the CRM system.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with other departments to address customer concerns effectively.
• Maintain a high level of product knowledge to assist customers better.
• Gather customer feedback and relay insights to the management team for continuous improvement.

Qualifications:

• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Problem-solving skills and patience.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems and MS Office.
• High school diploma or equivalent; higher education preferred.

Skills & Attributes:

• Customer-oriented attitude.
• Strong multitasking abilities.
• Good listening skills.
• Ability to handle challenging situations calmly.
• Positive attitude and a professional demeanor.