Customer Care Executive IIFL Finance
IIFL Finance
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Madhya Pradesh
Skills: Customer handling, Customer Service, Query Resolution, Customer Acquisition, adherence to policies, Loan Knowledge
About IIFL Finance
IIFL Finance Limited (previously known as IIFL) (NSE: IIFL, BSE: 532636) is one of the top financial services providers in India. It offers a variety of loans and mortgages through its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited), and IIFL Open Fintech Private Limited. These include home loans, gold loans, business loans, including loans against real estate, medium & small enterprise financing, micro finance, developer & construction finance, and capital market finance; catering to both retail and corporate clients. The company has a strong national presence with 3,119 branches in 500+ cities.
Job Description
As a Gold Loans representative, your main responsibility will be to handle walk-in customers efficiently. It is crucial to strictly adhere to the administrative processes and policies of the organization. Understanding the needs and interests of the customers is essential in order to provide them with tailored solutions. Your role will also involve guiding customers and offering comprehensive information about various loans and schemes. You should be adept at resolving customer queries and ensuring a cooperative and efficient interaction with them. Acquiring new customers through references is a key aspect of this position. Additionally, it is important to keep existing customers informed and updated about their account details. Your ability to communicate effectively and provide excellent customer service will be vital in this role.,