CSD Executive Talent Explorer University Learning Services

About Talent Explorer University Learning Services

Job Description

The role of a CSD Executive at Ambernath location involves executing Customer Service and Dispatch functions to ensure timely dispatch of finished products meeting production targets. As a Customer Service officer, your primary responsibility will be to provide continuous support to the sales team, ensuring all sales and service objectives are achieved on time. You will handle customer orders, queries, and grievances effectively. Your key responsibilities include compiling orders accurately and sending them to the dispatching location with all necessary documents, coordinating with planning, manufacturing, purchase, and logistics teams to meet customer schedules, acting as a single point of contact for internal and external stakeholders, ensuring smooth flow of administrative duties, and resolving customer complaints efficiently. Additionally, you will be responsible for liaising with the credit control team regarding finished goods dispatch issues, providing daily MIS reports to the Sales team via email, communicating effectively with the team, possessing thorough knowledge of ERP systems, demonstrating financial understanding for accounts reconciliation, and coordinating with Production, Sales, Warehouse, and QA departments. The ideal candidate should be a graduate with knowledge of SAP SD module, having at least 6 years of experience in Customer Support within a SAP environment. Specific skills and personal attributes required for this role include efficient customer handling, proficiency in Excel and PowerPoint presentations, teamwork abilities, good communication skills, analytical and statistical skills, and the capability to work efficiently under deadlines. If you are interested in this position, please contact us at 8424903204 or send your updated Profile to hr@talentexplorer.in.,