CRM - Manager (Real Estate) Ista Spaces

About Ista Spaces

Job Description

As a CRM Head at our organization, you will play a crucial role in leading our customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. Your key responsibilities will involve leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations and conflict resolutions, ensuring timely issuance of legal documentation, maintaining client records in CRM software, and coordinating effectively across various departments. You will also be responsible for tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, driving digital transformation, and fostering long-term relationships with high-value clients. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred) along with 8-12 years of CRM or Customer Success experience, with a minimum of 4-5 years in a leadership role preferably in the Real Estate sector. Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance are essential qualifications for this position. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, an opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,