Crm Executive Jobs Territory

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Job Description

Position: Executive - CRM Function: CRM Experience: 2 5 Years   Key Responsibilities: Customer Engagement: Serve as the primary point of contact for clients, addressing inquiries, providing project updates, and ensuring a seamless communication flow from initial contact through project handover. Sales Administration: Oversee the execution of all back-office sales administration operations, including the preparation and management of Builder Buyer Agreements, payment receipts, and related documentation. Payment Management: Monitor and manage the collection of pending payments from customers, ensuring timely follow-ups and resolution of payment-related issues. Data Management: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the CRM system, ensuring data integrity and confidentiality. Issue Resolution: Proactively identify and resolve client issues or concerns, collaborating with internal departments to ensure prompt and effective solutions. Process Improvement: Contribute to the development and enhancement of CRM processes and procedures to improve efficiency and customer satisfaction.   Qualifications: Bachelors degree in engineering (BE) from a recognized institution. 2 to 5 years of experience in customer relationship management, preferably within the real estate industry. Proficiency in CRM software and Microsoft Office Suite. Excellent written and verbal communication skills. Strong organizational and planning abilities, with a keen attention to detail. Ability to work effectively under pressure and manage multiple tasks simultaneously. Demonstrated problem-solving skills and a proactive approach to customer service.   What We Offer: Competitive salary commensurate with experience. Opportunities for professional development and career advancement. A collaborative and supportive work environment. If you are a customer-focused professional with a passion for excellence in the real estate industry, we invite you to apply for the Executive - CRM position