CRM Executive Siddhivinayak Groups

About Siddhivinayak Groups

Job Description

We are seeking an experienced Customer Relationship Manager (CRM) to join our team and ensure top-notch customer service. As a CRM, your responsibilities will include promptly addressing customer inquiries and resolving any issues to guarantee customer satisfaction. If you excel in client interactions, enjoy collaborating with various departments to enhance the customer experience, and have a strong passion for customer service, we are looking for you. Your Role: - Cultivate and nurture positive relationships with our existing clients. - Provide timely and satisfactory responses to customer inquiries. - Identify opportunities for enhancing the customer experience and offer feedback to relevant teams. - Analyze customer data to discover patterns and insights, utilizing this information to improve customer relationship management strategies. - Collaborate with departments like marketing, sales, logistics, and product development to optimize the customer journey. Your Tasks: - Manage customer interactions, inquiries, and complaints through multiple channels like email, phone, and social media. - Regularly monitor customer feedback to pinpoint areas for improvement in products and services. - Keep abreast of industry trends and CRM best practices to ensure optimized processes and procedures. Your Profile: - Hold a bachelor's degree in a relevant field like marketing, business administration, communication, or customer relationship management. - Possess over 2 years of experience in Real Estate. - Demonstrate a successful track record in developing and implementing customer relations strategies. - Exhibit strong problem-solving skills paired with effective time management abilities. - Proficiency in English, Hindi, and Marathi. - Previous experience in the Real Estate industry is highly preferred. - Female candidates are preferred. Job Type: Full-time Benefits: - Cell phone reimbursement - Flexible schedule - Internet reimbursement - Leave encashment - Paid sick time - Paid time off Schedule: - Day shift Additional Benefits: - Quarterly bonus - Shift allowance - Yearly bonus Application Question(s): - How many years of experience do you have in Real Estate Experience: - CRM software: 1 year (Preferred) - Total work experience: 2 years (Preferred) Location: - Wakad, Pune, Maharashtra (Preferred) Work Location: In person,