CRM Cluster Lead Adani Enterprises Ltd
Adani Enterprises Ltd
Office Location
Full Time
Experience: 10 - 14 years required
Pay:
Salary Information not included
Type: Full Time
Location: Mumbai, Maharashtra, India null, undefined
Skills: General Skills, Communication, Teamwork
About Adani Enterprises Ltd
Job Description
CRM Cluster- Lead
- Develop and implement comprehensive CRM strategies to enhance customer satisfaction and retention
- Lead and manage a team of CRM professionals, providing guidance and support to achieve departmental goals
- Collaborate with sales, marketing, and customer service teams to ensure alignment and integration of CRM initiatives
- Analyze customer data and feedback to identify trends, preferences, and areas for improvement
- Utilize CRM tools and technologies to automate processes and optimize customer interactions
- Monitor and report on CRM performance metrics, providing insights and recommendations for continuous improvement
- Develop and maintain strong relationships with key customers, addressing their needs and concerns
- Stay updated on industry trends and best practices to drive innovation and competitive advantage
- Ensure compliance with data privacy regulations and ethical use of customer information
- Bachelor's degree in Business Administration, Marketing, or a related field
- Master's degree in Business Administration or relevant field (preferred)
- 10-14 years of experience in CRM within the real estate industry
- Demonstrated track record of successful leadership and strategic management in CRM
- Proven experience in driving customer satisfaction, retention, and loyalty