CRBG CSD SERVICE - Delhi Blue Star MEA
Blue Star MEA
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Training, Troubleshooting, Service Marketing, Product Knowledge, Channel Management, Revenue generation, Service Delivery Operations, Service Network Development, NAD Customer Services, AMC Retention, Sales Channel Visits, Handling Escalations, Retail Channel Knowledge
About Blue Star MEA
Job Description
Responsible for handling service delivery operations, including service network development and changes in the territory according to business needs. Prioritize and resolve NAD customer services as per SLA set by HO. Provide training and troubleshooting guidance to technicians in the field and visit major customers under AMC/OW/IW. Promote Blue Star Spares to channel partners for increasing branch revenue. Retain, convert, and acquire AMC contracts based on product category and old database. Conduct sales channel visits and resolve stock issues within specified timelines. Address escalations in the field and resolve them on a top priority basis. Key Responsibilities include having knowledge of Cold Room products, Retail Channel, and Service Business expansion. Possess technical knowledge about service offerings and channel management. Understand revenue generation aspects related to AMC and Spare parts.,