CPAG - UPSD - Rohtak Blue Star MEA
Blue Star MEA
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Channel Management, Vendor Management, Dealer Management, Revenue generation, Communication skills, presentation skills, Interpersonal Skills, Negotiation skills, RADRPD
About Blue Star MEA
Job Description
The main responsibilities of this role include regular review of open complaints to ensure timely closure as per SLAs, achieving revenue generation targets, ensuring preventive maintenance adherence, maintaining customer i-base hygiene, updating end user data in the system, driving customer engagement and high CSI, building strong relationships with customers, timely submission and processing of invoices of channel partners, return of defective spares, warranty and other claims settlement, providing competitors and market feedback to HQ, and implementing systems and processes at all channel partners. Key responsibilities include having knowledge of products (RAD/RPD), technical knowledge about service offerings and channel management, vendor and business associates/dealer management, knowledge of revenue generation (AMC, spare parts), excellent communication and presentation skills, as well as strong interpersonal and negotiation skills.,