Contact Center Head (Digital Loan Only) Ram Fincorp
Ram Fincorp
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Contact center management, Workforce management, Customer satisfaction, Customer experience, Customer Service, Leadership, Communication
About Ram Fincorp
Job Description
Company Description Ram Fincorp offers easy and instant personal loans with the fastest disbursal times and low interest rates. As an RBI registered NBFC, we are dedicated to providing personal credit solutions to salaried professionals. We pride ourselves on offering affordable interest rates, ensuring that our borrowers do not face unnecessary financial burdens. Our mission is to simplify the credit process, providing quick access to funds in a transparent manner. Role Description This is a full-time on-site role for a Contact Center Head, located in Delhi, India. The Contact Center Head will be responsible for managing the daily operations of our contact center, ensuring smooth workforce management, and maintaining high levels of customer satisfaction and experience. This role includes overseeing customer service representatives, developing policies and procedures, and implementing strategies to improve overall contact center performance. Qualifications Experience in Contact Center Management and Workforce Management Skills in Customer Satisfaction and maintaining Customer Experience Strong Customer Service skills Excellent leadership and communication skills Ability to manage and motivate a team Bachelor's degree in Business Administration, Management, or a related field Prior experience in a financial services environment is a plus,