Conference Operations Specialist Door Sabha Nigam Limited

About Door Sabha Nigam Limited

Job Description

NO NIGHT SHIFTS FOR GIRLS SALARY - 10K-15K Hindi - Preferred Job description Roles And Responsibilities Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface. Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment. Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies Go the extra mile to query resolution, request completion and process closure Productive contribution to team effort by accomplishing the results as needed Desired Candidate Profile 0 - 1 years in customer care background Must be fluent in Hindi & English. Multilingual will be added advantage Telephone etiquette, ability to comprehend and effective listening skills Focus on quality control measures and processes Problem Solving Acumen and conflict resolution skills Multi-tasking ability with a keen sense of detail Skills:- English Proficiency, Team Management, Telepresence, Multitasking, Analytical Skills, Customer Success and Operations,