Computer Operator Cum Technician IMPACT HR AND KM SOLUTIONS

About IMPACT HR AND KM SOLUTIONS

Job Description

As a Computer Operator Cum Technician, you'll be responsible for the daily operation, monitoring, and basic maintenance of our computer systems and networks. This dual role requires a blend of operational expertise to ensure smooth data processing and technical skills to troubleshoot and resolve hardware and software issues. You should be detail-oriented, possess excellent problem-solving abilities, and be committed to maintaining a functional and efficient IT environment.

Responsibilities

• System Operation & Monitoring:

  • Perform daily system checks, ensuring all computers, peripherals, and network devices function optimally.

  • Execute scheduled tasks, such as data backups, system updates, and report generation.

  • Monitor system performance, identifying and reporting any anomalies or potential issues promptly.

  • Ensure data integrity and security protocols are followed during all operations.

• Technical Support & Troubleshooting:

  • Provide first-level technical support to users for hardware and software issues (e.g., printer problems, basic network connectivity, software errors).

  • Diagnose and resolve common computer hardware problems (e.g., replacing components, cleaning, basic repairs).

  • Install, configure, and update operating systems (Windows, basic Linux knowledge preferred) and software applications.

  • Perform routine maintenance on computers, including cleaning, defragmentation, and virus scans.

  • Escalate complex technical issues to senior IT personnel or external vendors when necessary.

• Network & Connectivity:

  • Assist in basic network troubleshooting (e.g., checking cable connections, router status).

  • Ensure internet connectivity and resolve minor connectivity issues.

• Documentation & Inventory:

  • Maintain accurate records of IT assets, including hardware and software inventory.

  • Document troubleshooting steps, solutions, and system configurations.

  • Track and manage IT consumables (e.g., printer ink, paper).

• User Assistance:

  • Provide guidance and basic training to users on software applications and system usage.

  • Assist with setup and configuration of new user workstations.

• Compliance & Security:

  • Adhere to company IT policies and security procedures.

  • Assist in implementing and monitoring basic cybersecurity measures.