Collection Manager - NPA SkillLabs
SkillLabs
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ludhiana
Skills: Vendor Management, Manpower Planning, Auditing, Collection Management, Customer Service, Training, CRM, Report generation, Portfolio Allocation, Case Review, Call Planning, Billing Closure, Repo Management, Legal actions, Enforcement Agencies, BKT Resolution, Team Recruitment, RCU Audit, HHT Utilization
About SkillLabs
Job Description
The responsibilities for this role include: - Allocating portfolios to vendors based on past performance trends and availability of Field Officers (FOs), and ensuring sufficient manpower capacity for the portfolio. - Reviewing cases with FOs/Team Leads and assigning work based on disposition codes. - Coordinating with agency resources to plan calls for better resolution, providing support to agencies on challenging cases. - Allocating receipt books and Repo kits, and conducting periodic audits. - Ensuring agency billing is closed within 60 days of completing work in a month. - Obtaining prior approvals for repo cases and assisting agencies in managing repo-related issues. - Handling customer service issues and escalations related to collections/repos. - Collaborating with the legal team to initiate legal actions against chronic defaulters and interacting with enforcement agencies in cases filed against the organization by customers/third parties. - Tracking and reviewing Bucket (BKT) resolutions at the agency and FO levels. - Monitoring and restricting flow rates to the next BKT based on the specific location. - Removing underperforming FOs, recruiting new team members, and providing training as needed. - Resolving CRM queries within the assigned Turnaround Time (TAT). - Responding to RCU audit queries before the TAT and ensuring the implementation of committed actions at the field level. - Discussing receipt book discrepancies with agencies to prevent their recurrence in the field. - Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting reports regularly to Area Collection Manager (ACM) / Regional Collection Manager (RCM). - Reporting non-functional HHTs to the IT team for support when needed.,