CNC Service Engineer Lakshmi Machine Works
Lakshmi Machine Works
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: machine commissioning, Preventive Maintenance, Revenue generation, Collection Management, Sales, Enquiry Management, Service request handling, Critical complaints handling, Product improvement, Customer FollowUp
About Lakshmi Machine Works
Job Description
The role of CSD - NZ2-SR & Revenue Handling involves close assignment tasks related to machine commissioning, service request warranty/non-warranty/ASC, and preventive maintenance warranty/ASC within the target period. It is crucial to ensure revenue generation as per the set targets in on-warranty service, ASC, and spares sale. Additionally, the role entails the responsibility of collecting receivables and returning defective spares to the HO for analysis. Key Responsibilities: - Ensure timely machine commissioning and sign commissioning reports accordingly. - Close service requests within the target period, with 90% complaint closure on the same day and signing of service reports. - Conduct preventive maintenance warranty/ASC as per the provided guidelines. - Collaborate with the CSD team to provide insights on critical complaints and product improvement. - Drive service revenue through non-warranty service, annual service contracts, and meet set targets. Send ASC quotes to customers post-warranty expiry and follow up for ASC orders. - Generate spares inquiries during service visits, achieve targets, and obtain quotations from the HO spares department. - Maintain the targeted Hit Ratio from inquiry to sale for the spares business. - Achieve monthly revenue targets for ASC and spares. This role requires meticulous attention to detail, adherence to timelines, and effective communication with internal teams and customers to ensure the smooth functioning of machine services and revenue generation.,