CMS Executive Integrated Active Monitoring Pvt. Ltd.
Integrated Active Monitoring Pvt. Ltd.
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Support, Communication, Issue resolution, Ticketing, Monitoring, Reporting, Complaint Handling, Escalation Management
About Integrated Active Monitoring Pvt. Ltd.
Job Description
The job involves handling alerts, sending reports as per the shift, monitoring temple, providing customer support, supporting engineers, raising internal tickets for issues, communicating with different branches for faulty sensors, monitoring and handling daily alerts portal, recording for branches, sending daily reports, maintaining customer contact person list for easy communication, handling customer complaints or concerns and escalating when necessary, coordinating with relevant departments to resolve issues effectively, providing timely and fast resolution to client issues, tracking issues raised from clients, handling customer mails and escalating. The job is full-time and permanent, with benefits including health insurance and provident fund. The work schedule includes day shift and rotational shift. The work location is in person, with the expected start date on 01/05/2025.,