Client Servicing Executive Mindtel Global

About Mindtel Global

Job Description

Overview The Customer Service Executive plays a crucial role in maintaining customer satisfaction and loyalty through effective communication and problem-solving. They are responsible for delivering exceptional service, managing inquiries, and ensuring a positive customer experience. Key Responsibilities Handle customer inquiries and provide appropriate solutions Respond to customer concerns and complaints in a professional manner Process orders, forms, applications, and requests Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution Ensure customer satisfaction through effective communication and empathy Coordinate with other departments to resolve customer issues Keep records of customer interactions, transactions, comments, and complaints Identify and assess customers" needs to achieve satisfaction Provide information about products and services Contribute to team effort by accomplishing related results as needed Stay updated on product knowledge and company information Utilize CRM systems to manage customer interactions Handle escalated issues and provide support to junior team members Contribute to the development of customer service procedures and policies Participate in training and workshops to continuously enhance skills Required Qualifications Bachelor's degree in Business Administration, Marketing, or related field Proven experience in a customer service position or relevant role Excellent communication and interpersonal abilities Strong problem-solving skills with a customer-focused approach Ability to multi-task and manage time effectively Empathy and patience when dealing with customers Proficiency in CRM systems and MS Office Ability to work in a fast-paced environment Strong teamwork and collaboration skills Flexibility to work in shifts and handle a diverse customer base Familiarity with customer service software and databases Proactive and detail-oriented mindset Ability to maintain a positive attitude in challenging situations Knowledge of conflict resolution techniques Certification in customer service training is a plus Skills: communication,teamwork,customer,customer service,customer satisfaction,