Client Servicing Beacon Insurance Brokers

About Beacon Insurance Brokers

Job Description

Life at Beacon Creating excellence through Happy, Inspired teams At Beacon, we firmly believe that a positive and nurturing work environment is the cornerstone of success. Our motto is clear: "We Ensure Happiness," not only for our valued clients but also for our dedicated employees. We understand that a happy and motivated workforce is essential for delivering exceptional service to our clients. That's why we go the extra mile to create a workplace where every employee feels valued, supported, and inspired. We foster a culture of respect, collaboration, and continuous growth, where each team member's contributions are acknowledged and celebrated. From competitive benefits and professional development opportunities to a friendly and inclusive atmosphere, we are committed to ensuring that our employees thrive both personally and professionally. Our belief is simple: Happy employees lead to satisfied clients, and together, we achieve excellence.Join us and experience a workplace where happiness is not just a goal; it's a way of life. Client Servicing About this Position Experience 5 + years of experience in insurance industry Job Responsibilities Develop and maintain strong relationships with clients to understand their insurance needs and preferences. Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly. Provide clients with information about insurance policies, coverage options, and claims processes. Assist clients in completing necessary documentation and ensuring all paperwork is accurate and submitted on time. Monitor and manage policy renewals to ensure timely renewals and retention of clients. Proactively reach out to clients before policy expiration to discuss renewal options and address any concerns. Assist clients with the claims process, from initial reporting to final resolution. Liaise with the claims department to ensure timely and fair processing of claims. Address and resolve any client complaints or issues, escalating to the appropriate department if necessary. Follow up with clients to ensure their issues are resolved to their satisfaction. Maintain accurate and up-to-date client records and documentation. Generate reports on client interactions, feedback, and satisfaction levels. Educational Qualification Graduate or postgraduates Excellent communication and interpersonal skills. Ability to handle multiple clients and meet deadlines. Detail-oriented with problem-solving capabilities,