Client Service Executive Mad Over Social
Mad Over Social
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Verbal communication, written communication, Customer Service, Problem Solving, Client Management, Strategic Planning, Project Management, Brand Planning, Media Planning, lead conversion
About Mad Over Social
Job Description
Edu.Qualification required/desired: Graduate with fluent verbal & written communication skills in English Functional Area: Client Servicing Executive Experience desired (if any): 2-4 years Expected date of joining: ASAP Salary: Best in the Industry Job Description This role is to deliver exceptional customer service by focusing on service skill and ensure and required parameters are met and adhered to. He or she is closely involved in interacting with customers on day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution, etc. To provide speedy resolution. Resolve the service problem by clarifying customer's complaints. Meet clients on regular basis both active and past clients. Coordinate with partners and clients for updating their profile. Conversion of leads provided by SEO's. Bring in new ideas to improve user experience. Coordinate with other departments. Strategize and manage creative mandates for assigned clients. Briefing project planing and management. Brand Planning / Media Planning. Demonstrate the willingness to go extra mile towards achieving extra customer delight. Candidate already serving the notice period or can join immediately will be preferred.,