Client Relationship Manager Trikon Telesoft Solutions Pvt. Ltd.

About Trikon Telesoft Solutions Pvt. Ltd.

Job Description

Position: Client Relatationship Manager/ Client Account Manager Experience: 01 to 03 years Location: 1105, 11th floor, Colonnade-2, B/H Rajpath rangoli, Ahmedabad Timings: 03:30 am to 12:30 pm or 04:30 am to 1:30 pm Responsibilities Managing new clients when finalized for delivery during the upcoming month (Primary) Onboarding a client when the sale is made. Welcome call + Welcome email + Account creation + Logging the sale in data sheets that we manage. Discussing project requirements with customer via call or sometimes email and forwarding it to developers in a set Word format. Liaising with clients in case of any questions/clarifications from Dev team Delivery of demo and compiling the changes from client Communicate the changes and clients feedback with Devlopment team Ensuring all monthly performance KPIs are met Management of Old (previously delivered) Projects (Primary) Call and email clients for Account Manager introduction for their future requirements Receive the changes sent by client and evaluate Communicate changes with developers Approaching the client for review post project delivery Make incoming and outgoing calls when required Keep a watch on the clients who are approaching their contract end date and approach for renewal. Some Additional Duties Bulk client reach-outs when required Reporting Collections Upsells & Cross-sales KPIs 1) Projects deliveries ($ value and numbers both) 2) Project Settlement 3) Customer feedback & Google reviews 4) Number of client references & leads Job Type: Full-time Benefits: Provident Fund Application Question(s): English writing skills Work Location: In person,