Client Relationship Management - Ed Tech- 4-4.8 LPA Aimlay
Aimlay
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Customer Relationship Management, Upselling, Communication, Customer Service, Crossselling, B2C Client Handling, English language proficiency, Hindi language proficiency
About Aimlay
Job Description
Company Description AIMLAY is a leading educational and writing service platform for working professionals, offering a wide range of courses from grade ten to Ph.D. level. With a focus on higher education, Aimlay collaborates with renowned universities across India and provides comprehensive support for Ph.D. candidates. The platform aims to make education accessible to all working professionals, with a headquarters in Delhi and counseling centers nationwide and internationally. Role Description This is a full-time on-site role for a Client Relationship Management position at Aimlay in New Delhi. The role involves tasks related to customer relation, Up-selling, Cross-selling, B2C client handling, communication, Interaction with clients and make follow up calls, and customer service to ensure strong client relationships and support educational offerings. Roles and Responsibilities Collection from existing clients Retention Up-sell, Cross-sell experience Proficient in English and Hindi language B2C client handling Interact with existing customers and make follow-up calls Interaction with customers via Emails & over the phone. Update account status records and collection efforts Updating the existing customers on ongoing projects. Report on collection activity,