Client Relations Manager Paul & Sons Interiors

About Paul & Sons Interiors

Job Description

We are seeking a dynamic and strategic **Client Relations Manager** to lead our client servicing team and drive business growth through effective lead conversion, project coordination, and post-sales relationship management. The ideal candidate will be responsible for strategising, mentoring, and monitoring a team of Client Relations Executives, ensuring seamless communication between clients, design, and estimation departments, and nurturing long-term client relationships. Key Responsibilities: Team Strategy & Leadership Develop strategies and workflows to ensure lead generation and conversion. Monitor and mentor a team of Client Relations Executives. Set targets and ensure team performance through regular reviews and feedback. Lead Management & Conversion Oversee the lead funnel from generation to appointment scheduling. Ensure all leads are efficiently handled and routed for detailed discussions at the office. Personally handle key clients and high-value projects. Coordination with Design & Estimation Work closely with the design department to ensure timely progress on client briefs. Coordinate with the estimation team to ensure accurate and competitive pricing. Mediate and negotiate between clients and the estimation team to ensure alignment on expectations and budget. Deal Closure Take ownership of follow-ups leading to closure of deals. Address client queries, concerns, and objections with professionalism and tact. Ensure documentation and approvals are complete before project commencement. Post-Closure Client Engagement Act as the single point of contact for the client from closure to commissioning. Conduct regular check-ins with the client throughout the execution phase. Project Wrap-up Ensure completion of the Work Completion Report. Collect client testimonials and feedback for future references and marketing purposes. Qualifications & Skills: Bachelors degree in Business Administration, Marketing, Interior Design or a related field. 5+ years of experience in client servicing preferably in interior design or allied industries. Proven leadership and team management skills. Strong negotiation, communication, and interpersonal skills. Ability to multitask and manage client expectations across multiple projects. Proficient in CRM tools, MS Office, and business communication platforms. Key Attributes: Client-centric mindset with a solution-driven approach. High emotional intelligence and persuasive communication. Attention to detail and strong follow-through. Strategic thinker with hands-on execution skills. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Performance bonus Work Location: In person,