Client Relations Executive Unidos Technology

About Unidos Technology

Job Description

As a Customer Service Representative, your primary responsibility will be to answer inbound calls and assist customers with their queries, requests, and complaints. You will be required to raise requests and complaints on behalf of the customers in the CRM tool and generate leads while educating customers about new products and their benefits. It is essential to maintain and adhere to compliance guidelines, capture problem indicators, highlight areas for improvement, and meet monthly scorecard parameters including quality, efficiency, and accuracy. Ensuring sales targets are met will also be a key part of your role. To excel in this position, you should possess excellent verbal communication skills with fluency in English and Hindi being mandatory. You must have the ability to comprehend, capture, and interpret basic customer information, along with a strong focus on customer service. Knowledge of banking or credit cards is preferred. This is a full-time, permanent position suitable for freshers. The benefits include health insurance and provident fund. The work schedule involves rotational shifts, and performance bonuses as well as yearly bonuses are part of the compensation package. If you are looking for a dynamic role where you can utilize your communication skills and customer service focus, we encourage you to apply before the application deadline on 12/04/2025. The expected start date for this position is 30/04/2025. The work location is in person. For further inquiries or to apply for the position, please contact the employer at +91 09445715988.,