Client Relations Executive Pulsus Group

About Pulsus Group

Job Description

Building long-term relationships with key clients, addressing customer concerns and complaints, and creating sales plans to generate revenue are some of the key responsibilities of this role. You will also be required to build relationships with key employees among customers, create plans to address clients" business needs, and advise clients on creating profitable processes. Scheduling regular meetings with customers to ensure their satisfaction and acting as a point of contact for complaints are crucial aspects of this position. Additionally, you will be expected to help the sales team up-sell or cross-sell services and products, ensure that both the company and clients adhere to contract terms, and study the competition to find new ways to retain customers. Setting sales and revenue targets, collaborating with external organizations to address customer needs, and managing public relations, finances, sales, and sponsorships are also part of the job responsibilities. Developing new business leads through emailing and cold calling prospective clients, analyzing previous event information to improve sponsorship scenarios, and maintaining records and databases using various software packages are tasks that you will be required to perform. Networking with scientists, professors, researchers, students, and industrialists will also be part of your role. The ideal candidate for this position should have proven experience as a Client Relations Manager or Relationship Manager, along with a track record of meeting and exceeding targets. A background in customer service and industry knowledge is preferred, and experience in tracking relevant KPIs such as customer satisfaction is beneficial. Proficiency in MS Office and working knowledge of CRM platforms like Salesforce is required. A customer-oriented attitude, excellent communication and negotiation skills, problem-solving aptitude, and the ability to work well in a team are essential qualities. Candidates with a B.Tech/B.Pharma/M.Tech/MSc./M.Pharma/MBA in biotech, microbiology, chemistry, biochemistry, biomedical, marketing, or a related field are encouraged to apply. This position offers a competitive salary and the opportunity to work as an On Job Trainee in a reputable organization like Pulsus Healthtech LLP. Established in 1984, Pulsus is expanding its healthcare informatics platform globally and has gained endorsements from medical associations and industries internationally. By fostering relationships between industries and practicing physicians, the company has built an excellent reputation within the scientific and industrial community. For any job-related queries, you can contact gurgaoncareers@pulsus.com, and for general inquiries, reach out to contact@pulsus.com or call 01246262700. (Note: The contact details and company profile have been omitted from the Job Description as per the instructions given),