Client Relations & Customer Support CP HR Services Pvt.Ltd

About CP HR Services Pvt.Ltd

Job Description

Job Title: Senior Executive Client Relations & Customer Support Job Type: Full-time Location: Netaji Subhas Road, Ground Floor, Kolkata - 700001 Experience: 2 Years Qualification: Graduation Salary: 15K - 20K Department: Client Relations Reporting to: CBDO (Chief Business Development Officer) Job Summary We are seeking a dedicated Senior Executive for Client Relations & Customer Support to maintain and improve customer satisfaction. You will play a key role in addressing client inquiries, ensuring timely issue resolution, and fostering long-term relationships. This position is a great opportunity to work with a leading company in the material handling industry. Key Responsibilities: Serve as the primary point of contact for client queries and concerns. Provide timely and effective solutions to customer issues to ensure satisfaction. Build and maintain strong, long-term relationships with key clients. Collaborate with internal teams to ensure smooth service delivery. Collect and report feedback to senior management to improve client experience. Monitor customer satisfaction levels and suggest improvements. Assist in the development of client retention strategies. Required Qualifications and Skills: 2 years of experience in client relations or customer support. Strong communication and interpersonal skills. Problem-solving and conflict resolution abilities. Ability to manage multiple client accounts simultaneously. Technical Skills: Proficiency with CRM software and MS Office. Soft Skills: Excellent relationship-building skills and a customer-centric attitude. Job Type: Full-time Schedule: Day shift Work Location: In person,