Client Manager Retention & Growth Crystal group

About Crystal Group

Job Description

Location: Goregaon East, Mumbai Salary: 9-10 LPA + Performance Incentives Experience: 4-6 years in B2B sales, account management, or customer success On-Site Full Time Role Overview The Key Account Manager (KAM) is responsible for managing and growing relationships with existing clients, ensuring contract renewals, upselling opportunities, and business expansion. This role requires a strong focus on customer retention, relationship building, and revenue growth from current clients. Key Responsibilities Manage and maintain relationships with key clients across Pharma, Frozen Food, Chemical, Dairy, and Quick Commerce sectors. Ensure contract renewals by maintaining high customer satisfaction and service levels. Identify upselling and cross-selling opportunities to maximise account value. Conduct regular in-person client meetings to understand needs, resolve issues, and strengthen relationships. Develop strategies to increase business share and achieve 3x growth from the same customer within one year. Act as a liaison between clients and internal teams to ensure smooth service delivery. Monitor client satisfaction, address concerns promptly, and implement retention strategies. Qualifications & Skills 4-6 years of experience in B2B sales, account management, or customer success. Proven track record of retaining key accounts and driving revenue growth. Strong negotiation and relationship management skills. Ability to identify and execute upsell/cross-sell opportunities. Excellent communication and problem-solving abilities. Self-driven with a customer-first approach. Performance Metrics (KPIs) Retention rate of key accounts. Revenue growth from existing clients (3x growth within a year). Number of upsell and cross-sell opportunities converted. Client satisfaction scores and feedback. Opportunity for senior leadership roles in account management & career progression into strategic business development roles.,