City Operations Manager Zolo
Zolo
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Operations Management, Hospitality Management, Sales, marketing, Reservations, Housekeeping, Front office, Vendor Management, Procurement, Cost optimization, Leadership, Training, Compliance, Safety Regulations, Performance Analysis, Report Preparation, Customer satisfaction, Food Beverage Operations, hygiene regulations, Statutory regulations
About Zolo
Job Description
As the Hotel Operations Manager at our Z Hotels in Bangalore, you will be responsible for managing and overseeing the day-to-day operations to ensure a seamless guest experience. Your primary focus will be on maintaining high service standards, optimizing occupancy rates, revenue, and profitability. You will work closely with sales, marketing, and reservations teams to maximize bookings and coordinate various operational aspects. Your role will extend to overseeing housekeeping, front office, and F&B operations to guarantee efficiency and quality service delivery. Implementation and monitoring of Standard Operating Procedures (SOPs) across all hotels will be crucial for operational excellence. Vendor management, procurement, and cost optimization will also fall under your purview. Leading and training on-ground hotel staff will be essential to ensure top-quality service delivery. Compliance with safety, hygiene, and statutory regulations will be a key responsibility. You will also be required to analyze performance metrics, prepare reports, and present operational updates to the leadership team. Handling escalated guest issues and ensuring high customer satisfaction scores will be part of your role in maintaining the reputation of our hotels. Your dedication to operational excellence and commitment to delivering exceptional guest experiences will be instrumental in the success of our hotels in Bangalore.,