City Operations Head Lithium Urban Technologies

About Lithium Urban Technologies

Lithium is a business that accelerates sustainability, by bringing solutions to the marketplace that are forward-looking, consumer-friendly and responsible. Lithium represents that unique mix of a company founded on strong commercial basis, proudly anchored in social responsibility and in continuous innovation. Lithium is India's first zero emission transport service, with our fleet of Electric Vehicles (EVs) and associated charging infrastructure, backed by strong technology platform for telemetry, GIS, employee transport management, scheduling, rostering and analytics based optimisation; and trained and certified drivers.

Job Description

A. Job Objective
- City Operations Head is responsible for creating policies to help achieve goals and coordinate business operations to fulfil customer or client expectations.
- They ensure compliance regarding the operational side of the business, such as data management and safety standards.
- City Operations Head manages relationships with clients, customers and other stakeholders and provides a point of escalation for any customer service issues thatarise.

B. Primary responsibilities
- Managing budgets
- Recruiting, interviewing, and hiring staff
- Analyzing productivity data and optimizing staffing and production capacity
- Using historical records to forecast future operational patterns
- Maintaining a working knowledge of their industry including challenges and opportunities in the sector
- Working closely with other heads of departments to improve efficiency
- Creating and delivering presentations
- Designing new processes to improve quality or increase productivity or profitability
- Make provision for the development and management of the organisation’stechnological infrastructure and information systems

ACG Engineering
Job Description –Directory

- Be the driving force in identifying and developing new opportunities for the organisation to sustain growth
- Lead, manage and motivate employees to deliver high performance results
- Actively promote equality and diversity in the workforce Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The   same would be suitably represented in the
-Primary responsibilities and agreed between the incumbent, reporting officer and HR.

C. Key Result Areas
- Manage services of the company
- Leading implementation and Training projects and delivering exceptional customer service
- Establish appropriate relationships at all levels within the organization to influence and execute strategy/operations
- Develop consistent practices related to staff development and performance management
- Ensure compliance and Service Level Agreements and procedures.

D. Key Interfaces

Internal Interfaces :-
- Leadership team
- Sales
- Operations
- Finance & Legal
- Data & Analytics
- HR
- Technology team
- Functional Heads

External Interfaces :-
-Clients
-Customer – end-users
-Eco-system partners