Chat Support Executive Herbalmax healthcare private limited

About Herbalmax Healthcare Private Limited

Job Description

HerbalMax Healthcare Pvt Ltd. is seeking a dedicated Chat Support Executive to join their team and contribute to delivering exceptional customer service. As a Chat Support Executive, you will engage with customers through live chat support, addressing inquiries, providing product information, and ensuring a seamless purchasing experience. Your role will involve resolving customer concerns, processing orders, and maintaining accurate records of interactions in the CRM system. Key Responsibilities: - Respond promptly and accurately to customer inquiries via live chat. - Assist customers with product details, order tracking, and issue resolution. - Manage customer orders, returns, and exchanges efficiently. - Resolve customer concerns with empathy and professionalism. - Document customer interactions meticulously in the CRM system. - Collaborate cross-departmentally to meet customer needs and feedback. - Offer informed solutions and stay updated on HerbalMax products and promotions. Skills and Qualifications: - Previous experience in customer support or a related field is preferred. - Strong written communication skills for effective customer engagement. - Excellent problem-solving abilities and a calm demeanor in handling concerns. - Proficiency in multitasking, time management, and chat support tools. - Familiarity with CRM systems; training on HerbalMax products will be provided. - Positive attitude, attention to detail, and patience. Desired Attributes: - Ability to manage multiple chats under pressure in a fast-paced setting. - Flexibility to adapt to changing customer requirements and company procedures. - Customer-centric team player who prioritizes service excellence. Salary and Benefits: - Monthly in-hand salary of up to 18,000. - Incentives, performance bonuses, and health/wellness benefits. - Opportunities for career advancement and professional growth. - Positive work culture that values inclusivity. If you are passionate about delivering outstanding customer service and excel in a dynamic work environment, apply now to join HerbalMax Healthcare Pvt Ltd. as a Chat Support Executive! Please note that HerbalMax Healthcare Pvt Ltd. is an equal opportunity employer that promotes workplace diversity. Job Types: Full-time, Permanent Benefits: - Paid sick time - Paid time off Schedule: - Day shift - Fixed shift Application Question: What is your Typing speed (WORD PER MINUTE) Work Location: In person For further inquiries, kindly contact the employer at +91 8527617711.,