Chat Support Associate Suffescom Solutions Inc
Suffescom Solutions Inc
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Interpersonal Skills, written communication skills, Reading skills, listening skills, Questioning Skills
About Suffescom Solutions Inc
Job Description
We are looking for an active, energetic Chat Support professional, responsible for assisting customers with technical challenges encountered while using our products and services. Your role will be crucial in ensuring customer satisfaction and resolving any issues they may face. Located in Mohali, this position is ideal for individuals with 0 to 1 year of experience. As a Chat Support professional, your primary responsibilities will include attending to customer queries and issues via chat, gathering requirements, providing solutions, and escalating complex cases to the manager for further assistance. Your keen observation and analytical skills will be vital in identifying process improvements or product enhancements. You are expected to have excellent written communication and reading skills, as well as a sharp understanding of software functionality. Moreover, active listening, strong questioning abilities, and the confidence to engage with clients effectively will be essential in delivering top-notch customer service. In return for your dedication, we offer on-time salary, opportunities for technical growth, skill enhancement training, soft skills development, and rewards and recognition for your contributions.,