Chat Operations - Brands - C05 Citi
Citi
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Microsoft Office, Pega, Analytical skills, Dispute process, G36 functionality, Continuity of Business CoB testing, Trust Receipts TRs, mathematical knowledge, written communication skills, verbal communication skills
About Citi
Job Description
The Ops Support Specialist 5 position involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various teams. The primary responsibility is to offer day-to-day operations support in accordance with Citi's operations support infrastructure and processes. Responsibilities: - Resolve customer inquiries and handle escalated issues to ensure efficient and effective customer service - Identify opportunities to provide value-added products and services while complying with relevant laws and regulations - Communicate with management on productivity, quality, and Management Information System (MIS) indicators - Facilitate training for department staff and assist with answering staff questions within Disputes - Support a wide range of products and services - Assist with Lean and process improvement projects - Resolve complex problems by following best practices and escalating when necessary - Assess risk appropriately when making business decisions, ensuring compliance with laws and regulations and upholding ethical standards Qualifications: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Thorough knowledge of Dispute process - Ability to work independently and apply problem-solving skills - Willingness to work occasional weekends for support activities - Familiarity with Pega and/or G36 functionality, Continuity of Business (CoB) testing, and Trust Receipts (TRs) - Demonstrated analytical skills and mathematical knowledge - Strong written and verbal communication skills Education: - Bachelor's degree required Shifts: - US Day/India Night - Rotating shift with work on Saturday/Sundays. 5-day work week Note: This job description is a general overview of the tasks performed, and additional job-related duties may be assigned as needed.,