Chargeback And Fraud Analyst GRM Academy & Consultant Pvt Ltd

About GRM Academy & Consultant Pvt Ltd

Job Description

Job Title: Chargeback Analyst Department: Risk/Fraud Operations Reports To: Lead/Assistant Manager Location: [WFO] Job Type: Full-Time Job Description: We are hiring a Chargeback Analyst Merchant Side (E-commerce) with proven experience in managing fraud and non-fraud disputes across all major card networks in a card-not-present (CNP) environment. The ideal candidate will have hands-on experience with processor portals, gateways, and CRM systems, and a strong focus on gathering compelling evidence to increase win rates and achieve daily resolution targets. Key Responsibilities: Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence- based representments. Extract and compile transaction data, customer communication, and supporting documents etc.). to manage dispute cases. Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. Maintain high accuracy while meeting daily productivity targets and internal quality standards. Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. Strong understanding of card network rules and dispute handling processes in a CNP environment. Skilled in CRM tools for pulling customer history and communication to support dispute responses. Experience in compiling and submitting effective evidence to maximize representment success. Proven ability to meet daily targets and work under time-sensitive conditions. Strong communication, analytical, and documentation skills. Job Type: Full-time Benefits: Provident Fund Schedule: Night shift Application Question(s): current ctc and notice period Experience: chargeback and disputes handling: 4 years (Required) Shift availability: Night Shift (Required) Work Location: In person,