Chargeback Analyst GRMAC Pvt ltd
GRMAC Pvt ltd
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Communication, Analytical skills, ecommerce chargebacks, card network rules, dispute handling processes, crm tools, Documentation Skills
About GRMAC Pvt Ltd
Job Description
Key Responsibilities: Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence-based representments. Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. Maintain high accuracy while meeting daily productivity targets and internal quality standards. Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. Strong understanding of card network rules and dispute handling processes in a CNP environment. Skilled in CRM tools for pulling customer history and communication to support dispute responses. Experience in compiling and submitting effective evidence to maximize representment success. Proven ability to meet daily targets and work under time-sensitive conditions. Strong communication, analytical, and documentation skills. Job Types: Full-time, Permanent Schedule: Night shift Education: Bachelor's (Preferred) Work Location: In person,