Capacity Planning Analyst Salesforce

About Salesforce

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place. Associate Capacity Planning Analyst As a Capacity Planning Analyst, you will support workforce capacity planning and resource allocation within our global professional services business. This role is designed for an analytical and detail-oriented individual who is eager to develop expertise in capacity forecasting and workforce planning. You will work closely with senior capacity planners, business operations managers, delivery leaders, and resource managers to ensure smooth execution of capacity planning processes within your assigned region. Key Responsibilities Assist in collecting and analyzing workforce supply and demand data to identify trends and potential gaps. Support capacity forecasting efforts by preparing reports and data visualizations. Contribute to the consolidation of capacity planning and hiring approval processes. Work with staffing teams to track and update resource availability and workforce plans. Engage with business operations managers, resource managers, and capacity leadership to support resource allocation and workforce planning decisions. Provide data-driven insights to regional teams to assist in planning assumptions and workforce distribution. Help facilitate meetings and discussions related to workforce planning challenges and solutions. Assist in the development of standardized processes to improve workforce planning and forecasting accuracy. Maintain key reports and dashboards that track capacity metrics and workforce trends. Support the execution of hiring and resourcing processes within the region. Identify opportunities for automation and efficiency in reporting and data tracking. Must-Have Skills 3 to 6 years of relevant experience. Strong analytical skills with the ability to interpret data and generate insights. Detail-oriented with a proactive approach to problem-solving. Ability to manage multiple tasks and deadlines in a fast-paced environment. Effective communication skills to collaborate with internal stakeholders. Proficiency in Microsoft Excel , Google Sheets and other data analysis tools. Good-to-Have Skills Experience with workforce planning tools, reporting tools, and data visualization tools such as Tableau Familiarity with Salesforce or Certinia for resource planning. Understanding of workforce planning methodologies. This role offers a strong foundation in capacity planning and workforce management, providing opportunities for career growth within our global professional services organization. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce welcomes all.,