Call Quality Analyst(US Bpo) Hindustan Recruitment
Hindustan Recruitment
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 600000 - INR 600000 /year
Type: Full Time
Location: Maharashtra
Skills: Call monitoring, quality assurance processes, Excellent Communication Skills, Attention to Detail, Analyzing Data, ProblemSolving Skills, CustomerOriented Mindset
About Hindustan Recruitment
Job Description
QUALITY ANALYST (US BPO) SALARY - UPTO 6LPA MUST HAVE EXP WORKING IN INTERNATIONAL BPO COMPANIES AS A QUALITY ANALYST 5 DAYS WORKING , 2 WEEK OFFS THANE LOCATION Role Description This is a full-time on-site role for a Call Quality Analyst(US bpo) at Hindustan Recruitment in Mumbai. As a Call Quality Analyst, you will be responsible for monitoring and evaluating the quality of inbound and outbound calls in a US BPO setting. Your role involves providing feedback to agents, identifying training needs, and ensuring compliance with quality standards. Qualifications Excellent communication skills and attention to detail Experience in call monitoring and quality assurance processes Knowledge of US BPO industry standards and practices Ability to analyze data and provide actionable insights Strong problem-solving skills and a customer-oriented mindset,