Call Quality Analyst SUMADHURA Group
SUMADHURA Group
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Analytical skills, Time management, Technical Proficiency, Interpersonal Skills, Attention to Detail, Problemsolving
About SUMADHURA Group
Job Description
The Call Quality Analyst is responsible for evaluating the quality of customer interaction. This role involves monitoring and assessing inbound and outbound calls to ensure that customer service representatives are meeting the company's standards of performance and customer satisfaction. The analyst provides feedback, coaching, and actionable insights to improve the overall quality of service and to ensure compliance with company policies and procedures. Requirements: Previous experience in a call centre, customer service, or quality assurance role is typically required. Analytical Skills: Ability to analyse data, identify trends, and generate actionable insights. Attention to Detail: Keen attention to detail to ensure accurate and thorough evaluation of calls. Time Management: Strong organizational skills to manage multiple tasks and meet deadlines. Technical Proficiency: Familiarity with call monitoring software, CRM systems, and quality assurance tools. Problem-Solving: Ability to identify root cause of issues and recommend practical solutions. Interpersonal Skills: Ability to work effectively with team members at all levels, fostering a positive and collaborative environment. Job Type: Full-time Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Performance bonus Yearly bonus Experience: Call Quality Analyst: 2 years (Required) Work Location: In person Speak with the employer +91 8867766522,